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|-|Windows= | |-| Windows 10= | ||
1. Close your Client | |||
2. Open up File Explorer and go to the following location | |||
<code>C:\Users\"Insert Username Here"</code> | |||
3. Select the .redemption (and .dreamscape folder if there is one). | |||
4. Hit the delete button (or right click and delete) | |||
[[File:Resetting Cache Windows.png]] | |||
Once you have done this restart your client and it will redownload the cache | |||
|-|Mac= | |-|Mac= | ||
Troubleshooting
| Resetting Cache |
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1. Close your Client 2. Open up File Explorer and go to the following location 3. Select the .redemption (and .dreamscape folder if there is one). 4. Hit the delete button (or right click and delete) Error creating thumbnail: Unable to save thumbnail to destination
Once you have done this restart your client and it will redownload the cache Just delete it also |