Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website, store, and related services (collectively, the “Services”). We comply with applicable data protection laws, including Thailand’s Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, the EU/UK GDPR.

1) Information We Collect

• Usage & device data: IP address, approximate location, browser/OS, referring URLs, pages viewed, timestamps, and diagnostics (via server logs and analytics).
• Account & profile data: display name, email address, passwords (hashed), preferences, and any details you provide during registration or profile updates.
• Transaction data: order history, items purchased, pricing, currency, and limited payment metadata from our payment processors (we do not store full card numbers).
• Support data: messages and attachments you send to our support channels.

2) How We Use Your Information

• Provide, operate, and secure the Services (authentication, fraud prevention, customer support).
• Process orders and deliver digital goods or entitlements.
• Personalize content, remember preferences, and improve performance and UX.
• Send service notices (e.g., receipts, security alerts). With consent or where permitted, send promotions and updates. You can opt out anytime.
• Comply with legal obligations and enforce our Terms.

3) Legal Bases (PDPA / GDPR)

Depending on your region, we process personal data on these bases:

• Contract: to deliver the Services you request.
• Legitimate interests: to secure and improve our Services, prevent abuse, and understand usage.
• Consent: for optional analytics/marketing where required. You can withdraw consent at any time.
• Legal obligation: to meet record-keeping or compliance requirements.

4) Cookies & Similar Technologies

We use necessary cookies for login, session integrity, and security. With consent (where required), we may use analytics and preference cookies. You can manage cookies in your browser; disabling certain cookies may affect functionality.

5) Analytics & Advertising

We may use privacy-respecting analytics to understand feature usage and performance. If third-party tools are used, they may set their own cookies and receive pseudonymized usage data as our data processors. We do not sell your personal information.

6) Data Sharing & Transfers

• Service providers: payment processors, hosting, security, email delivery, and analytics—bound by contract and limited to necessary processing.
• Legal & safety: to comply with law, respond to lawful requests, or protect rights, property, or safety.
• Business changes: in a merger, acquisition, or asset sale, data may transfer subject to this Policy.

7) Data Retention

We retain personal data only as long as needed for the purposes above, including legal/accounting requirements. When no longer needed, we delete or anonymize it in a reasonable timeframe.

8) Your Rights

Subject to local law, you may have the right to access, correct, update, restrict, object to processing, port your data, or request deletion. You may also withdraw consent where processing is based on consent.

9) Security

We implement technical and organizational measures to protect personal data (e.g., encryption in transit, access controls, least-privilege practices). However, no method of transmission or storage is 100% secure.

10) Children’s Privacy

Our Services are not directed to children under the minimum age required by law in your jurisdiction. If we learn we collected data from an ineligible user, we will delete it.

11) International Transfers

If data is transferred outside your country, we rely on appropriate safeguards (e.g., contractual clauses) to protect your information in accordance with applicable law.

12) Contact Us

If you have questions, requests, or complaints about this Policy or your data, contact us:
Email: [email protected]
Address: Redemption LTC Limited, USA

13) Updates to This Policy

We may update this Policy from time to time to reflect changes to our practices or for legal reasons. We will post the updated version here and adjust the “Last Updated” date below.

---

Last Updated: November 3, 2025